SHIPPING
Order Processing Time
- All orders are processed within 1-3 business days after payment is received.
- During high-demand periods (e.g., sales or holidays), processing times may experience slight delays. We appreciate your patience.
Shipping Times
Delivery times vary based on the destination country and the selected shipping method:
- Europe: 2-15 business days
- United States and Canada: 7-20 business days
- Rest of the world: 15-30 business days
Note: These timeframes are estimates provided by our shipping partners and may vary due to customs delays, weather conditions, or other unforeseen circumstances.
Order Tracking
- Once your order has been shipped, you will receive an email with the tracking code and a link to monitor the shipment status.
- Some orders may take up to 5 days to be updated in the tracking system.
Shipping Costs
- We offer free shipping on orders over €60 or during special promotions.
- For orders below the threshold, shipping costs will be calculated based on the destination and order weight during checkout.
Customs Responsibilities
International customers are responsible for any customs duties, taxes, or additional fees required by the destination country.
Incorrect Addresses or Failed Deliveries
- Please ensure you provide a correct and complete shipping address at the time of purchase. We are not responsible for delays or failed deliveries caused by incomplete or incorrect addresses.
- If a delivery fails due to circumstances beyond our control (e.g., the recipient is absent or the address is incorrect), please contact us to arrange a reshipment, which may be subject to additional costs.
Unexpected Delays
We cannot guarantee exact delivery times due to unforeseen circumstances such as customs delays, strikes, or extreme weather conditions. However, our team will always be available to provide updates and support.
Contact
For any questions or clarifications regarding shipping, please contact us at: info@sdraga.com.